Terms and Conditions

Delivery

We will deliver your Christmas tree on the date of your choice, providing that you have chosen the correct delivery area for your delivery address. If, due to circumstances outside our control your delivery is delayed, we will notify you and arrange a new delivery time, usually the next available delivery time. If no-one is available at the property to take delivery when delivery is made, a new delivery time will be arranged, and a further delivery fee may will be payable. If you order a tree for delivery outside of our mapped boundary, you agree to pay a delivery surcarge. If you subsequently require a refund you agree to pay the card company refund charges (2.5% of transaction value)

 

Cancellations & Refunds

For trees up to 9′ you can cancel your order up to 7 days before your chosen delivery date and recieve a full refund (until 15th December). For later cancellations, a cancellation fee of 100% of the order will be payable. For trees 10′ and above all orders are required to be confirmed verbally, unfortunately no refunds can be given and full costs will be due in event of cancellation. All refunds are subject to a 2.5% charge as per ”Stripe” transaction charges.

Guarantee

If you are unsatisfied with your tree on delivery, you must notify us within 24 hours and we will replace the tree free of charge. If you have a complaint about the quality of your tree after 24 hours of delivery, we reserve our rights to resolve your issue in a fair manner. In these circumstances, if there is a geniune quality problem with your tree and providing our tree care instructions have been followed, we will replace it at no charge.

Tree care

All Christmas trees are susceptible to drying out, especially in warm or air-conditioned environments. Our Christmas tree care instructions must be followed, we reserve the right to refuse refund/replacement under these circumstances.

Copyright

This site is owned and operated by the Cambridge Christmas Tree Company. All materials on this site, including text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of the Cambridge Christmas Tree Company, Copyright 2023, all rights reserved.

Your use of this site and placement of any order indicates your acceptance of these terms and conditions. The Cambridge Christmas Tree Company retains the right to change these terms and conditions at any time.